We ship USPS Priority with a tracking number. We are a small shop and cannot be responsible for lost or stolen packages, but we will make every effort with helping with USPS when we can. At this point we are only shipping to US addresses.
We cannot accept returns as some items are consigned and the artists are paid when the items are purchased. If an item arrives defective or damaged, please let us know and we will try to help you with USPS claims (our packages are insured.)